How quickly are orders processed?

We process orders between 1-2 business days if your item is in-house or does not require engraving nor is made-to-order. Engraved pieces take an additional 1-2 business days to process. Made-to-order items are usually completed in 2-3 weeks. We only process orders Monday - Friday, not on weekends or holidays!

I need my order urgently. Can you get it to me sooner?

We will do our very best to facilitate any urgent requests. Please contact our Customer Care team via email as soon as possible before making your purchase.

What methods of payment do you accept?

We acccept Visa, Mastercard, and American Express as well as PayPal and Sezzle.

How long do I have to cancel an order?

If you need to cancel an order you must email us within 4 hours of when you placed your order. Many pieces are custom made or made-to-order, and once production begins on them, they cannot be canceled or returned. If you are unsure if something is a final sale, please email us.

Can I change my order details after it's been placed?

Changes to order details can usually be facilitated providing we have not yet dispatched the order. Please contact our Customer Care team via email to confirm.

Do you customize and or make custom pieces?

Yes! Vardui Kara jewelry can be personalized with a luminous array of precious metal and gemstones. We can also help in creating custom pieces to bring your vision to life. Please refer to our Custom page for more information.

How long does shipping take?

For domestic orders, we ship UPS Ground or USPS First-Class unless expedited shipping is chosen at checkout. UPS Ground usually arrives in 5-7 business days depending on its destination. Orders placed with expedited shipping are processed same day when placed before 12:00 PM PST, Monday - Friday, excluding holidays. Please note, we do not deliver on Saturdays or Sundays.

Do you require a signature upon delivery?

Yes! For any orders over $200, we require a signature upon delivery. We want to make sure your package arrives to you safely, and as we are shipping fine jewelry, want to be sure the correct recipient is receiving it! If you won’t be home to sign for your package, we are happy to send it to your office instead, or remove the signature requirement- just reach out to info@varduikara.com and we can change it! Please note: If we remove the signature requirement, we unfortunately can’t assist in the event the package is lost or stolen in transit.

I think my package may be lost.

If your package is showing as delivered and wasn't, please email info@varduikara.com. We are happy to look further into it!

Why hasn't my package shipped?

If you item requires engraving, or is made-to-order, please allow more time for processing.

Where do you ship from?

All orders are shipped from our Los Angeles, California Showroom.

Do you ship internationally?

Yes! We deliver to the following countries listed below:AustraliaNew ZealandAustriaBelgiumCanadaChinaDenmarkFinlandFranceGermanyHong KongIrelandItalyNetherlandsSingaporeSouth KoreaSwedenSwitzerlandTaiwanUnited Arab EmiratesUnited KingdomUnited StatesVietnamIf you do not see your country listed, please contact our Customer Care team via email.

Can I return my international order?

Your Vardui Kara jewelry can be returned for a full refund within 14 days of receipt. At this time, Vardui Kara cannot cover the cost of international shipping. Please reach out to info@varduikara.com for instructions on how to package you jewelry for return, and our return shipping address. Vardui Kara is not responsible for packages lost or stolen in transmit coming back to us for a return. Vardui Kara cannot reimburse duty/custom fees. This needs to be done with your local Customs office/agency.

My item is stuck in customs. What should I do?

Please contact our Customer Care team via email and we'll assist you where possible.

Will I need to pay custom duties and taxes?

Unfortunately we do not cover the custom duties and taxes for orders to countries outside of the United States and these charges will be invoiced to the custom upon delivery.

Can I request resizing if my order is international?

Vardui Kara cannot accept international rings for resizing at this time. Please work with a local, trusted jeweler to resize your ring.

Can I request repair if my order is international?

Repairs are examined on a case-by-case basis. Please reach out to info@varduikara.com so we can see how we can help!

How do I return an item?

Please contact our Customer Care team via email and include your order #. We'll validate your requests and advise you of the next steps to arranging the return. All returned items must be shipped via UPS in their complete original packaging with its original tags attached and protective packaging. A copy of the Vardui Kara receipt must accompany returns. Refunds will not be issued on original shipping charges.

Where are your items made?

We make all of our jewelry here in downtown Los Angeles.

What materials do you make your items with?

Our items are made from solid gold (14 karat or 18 karat) or sterling silver, and adorned with high-quality and ethically-sourced diamonds and precious stones.

Are your items solid gold and sterling silver or plated?

All Vardui Kara jewelry are solid gold or sterling silver. All materials used will be clearly communicated on the product page.

Are your diamonds and precious stones genuine and ethically sourced?

Yes! Our diamonds and precious stones are all soured from local and trusted dealers who confirm their legitimacy and ethical origins either by personal knowledge or written approvals.

What quality diamonds do you use?

We only use diamonds graded S1 or higher ( VS ), called "Eye-Clean" where any inclusions are invisible to the naked eye. We only use diamonds graded Colorless ( D to F) or Near Colorless ( G to J ). All of our diamonds used are full-cut and are graded 'very good' or 'better' on the standardized scale. The total carat weight used will be listed on the product page.

What is the difference between 14 karat gold and 18 karat gold?

24 karat gold is 100% pure. 18 karat gold contains 75% gold and 25% alloyed metals ( silver and copper ). 14 karat gold is 58% gold and 42% alloyed metals. The alloy is added to enhance the durability and hardness of naturally soft gold.

Vermeil pieces are sterling silver plated with gold.

Is your jewelry nickel free?

Yes! Vardui Kara jewelry is nickel free and suitable to those that are allergic.

How do I figure out my ring size?

If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. You can also refer to our Sizing Guide.

How do I care for and clean my jewelry?

Our jewelry is built to last and like all jewelry, should be treated with love and care. Please refer to our Caring for your Jewelry page for some basic care guidelines and safe cleaning methods.

My item is broken. Can you fix it?

We can almost always repair an item back to its original condition. We generally ask that you send your item back to our Los Angeles studio, after which we'll have a jeweler assess the fault and advise of the necessary action and fee for the repair. Vardui Kara will be repair at no charge any breakage caused by manufacturer defect within 120 days of purchase. To begin your repair, please contact our Customer Care team here.

Do you offer a cleaning service?

Yes! Please drop your items into our Los Angeles Showroom for a complimentary service.

Do you ever have sales?

We work diligently to keep a fair mark up on all our items, 365 days a year. We don't ever price anything with the intention of putting it on sale. So what you will get is fair pricing and even pricing all year round. What you won't get is crazy hiked up prices with a crazy sale once in a while. We have a sale only once a year on the weekend of Black Friday and Cyber Monday due to our generosity.

How can I stay up to date with Vardui Kara news?

You can sign up to our regular newsletter by scrolling to the end of the Homepage and entering your email address. We also recommend following us on Instagram, Facebook, Twitter, Pinterest, and YouTube for all the latest news, collections, and content from Vardui Kara.

I want to become a stockist of Vardui Kara. Who can I speak to?

Please contact our sales team via email at sales@varduikara.com.

VARDUI KARA

We hope that you are happy with your Vardui Kara pieces, but if for any reason you are not satisfied with your order, we gladly accept returns on full-priced items ( not pertaining to custom and made-to-order items ) from web sales for a full refund within 14 days of receipt.

Unworn jewelry is eligible to be returned for exchange or return for store credit up to 30 days from the delivery date. Returns are only accepted on unaltered items and must be returned in their original packaging. We cannot accept returns on orders purchased on promotion and/or with a discount code.

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