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FAQs

ORDERING AND PURCHASING

How quickly are orders processed?

I need my order urgently. Can you get it to me sooner?

What methods of payment do you accept?

How long do I have to cancel an order?

Can I change my order details after it's been placed?

Do you customize and or make custom pieces?

SHIPPING

How long does shipping take?

Do you require a signature upon delivery?

I think my package may be lost.

Why hasn't my package shipped?

Where do you ship from?

INTERNATIONAL ORDERS

Do you ship internationally?

Can I return my international order?

My item is stuck in customs. What should I do?

Will I need to pay custom duties and taxes?

Can I request resizing if my order is international?

Can I request repair if my order is international?

RETURNS / EXCHANGES

What is your return policy?

How do I return an item?

MATERIALS AND PRODUCTION

Where are your items made?

What materials do you make your items with?

Are your items solid gold and sterling silver or plated?

Are your diamonds and precious stones genuine and ethically sourced?

What quality diamonds do you use?

What is the difference between 14 karat gold and 18 karat gold?

What is vermeil?

Is your jewelry nickel free?

SIZES AND LENGTHS

How do I figure out my ring size?

WEAR AND CARE GUIDE

How do I care for and clean my jewelry?

REPAIRS AND RESTORATIONS

My item is broken. Can you fix it?

Do you offer a cleaning service?

OTHER

Do you ever have sales?

How can I stay up to date with Vardui Kara news?